Question 1

How often should I use it?

Accepted Answer

Apply as needed, 2 to 3 times daily is typical. There is no risk of overuse. Many customers apply it in the morning, after exercise, and before bed.

Question 2

Is it greasy or strong smelling?

Accepted Answer

No. ZL PRO absorbs in seconds with no greasy residue. The scent is a light, natural mint from the organic peppermint and menthol, and it fades quickly after application.

Question 3

Is it safe with other medications?

Accepted Answer

Because ZL PRO is a topical product applied to the skin, it does not interact with oral medications. If you have concerns, ask your doctor.

Question 4

How long until I feel results?

Accepted Answer

Most customers feel the cooling menthol immediately. The deeper botanical relief builds over 15 to 30 minutes and can last several hours.

Question 5

What is the difference between ZL PRO Balm and GO BALM?

Accepted Answer

Same organic formula. ZL PRO Balm is a 2oz jar for home use. GO BALM is a 1oz travel size that is TSA-compliant, made to fit in a gym bag, purse, or glove box.

Question 6

Where are your products made?

Accepted Answer

Every jar is handmade in small batches in the USA. We have made ZL PRO this way since our first batch in 2017.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee. If ZL PRO does not work for you, email us and we will refund every dollar. No questions asked.

Question 8

How fast is shipping?

Accepted Answer

Most orders ship within 1 to 2 business days and arrive within 3 to 5 business days. Free shipping applies to orders over $60.

Question 9

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only.

Question 10

How does Recover Rewards work?

Accepted Answer

You earn 5% back in store credit on every purchase, automatically. No points, no tiers. Your balance is always shown in dollars and never expires.

Question 11

How do I redeem my rewards?

Accepted Answer

At checkout, tap Redeem Rewards and your full balance is applied instantly. You can remove or adjust it before completing your order.

Question 12

Can I earn rewards without an account?

Accepted Answer

You will need a free account to track and redeem your balance. Creating one earns you an automatic $5 bonus.

Answers, before you ask.

We are happy to help.